Shipping and returning of goods

For purchases online, PROFUMO DI ORTA will reimburse the whole price of products, except shipping fees. To obtain returning goods must not be used, not damaged and with the original packaging and labels untouched inside the box.

Products must be returned within 8 (eight) days from the date of receipt.

PROFUMO DI ORTA reserves the discretion to refuse the returning of goods if, in his opinion, they are non-compliant with the requirements above indicated.

Shipping costs for returning goods must be charged to the buyer.

How do you return a product?
You can write an email to to returning a product

Can I change a product?
Yes, it’s possible to change a product. You can ask a change in writing an email to

For any other question please fill in the form or phone to Customer Service at the following telephone numbers:

+39 0322 905527 +39 349 2131274